GenogramApp Support

How do I create my first genogram?

1. Open GenogramApp and tap the "+" or "New Genogram" button
2. Give your genogram a name (e.g., "Smith Family," "Client A")
3. Start by adding the primary person or index person (the person at the center of the family tree)
4. Tap on the person node to add details like name, age, birth date, and other information
5. Use the "Add Relationship" button to connect family members
6. Continue building out the family structure by adding parents, siblings, spouses, and children

What's the best order for adding family members?

For the clearest and most organized genogram, we recommend this workflow:

1. Add parents first: Before adding children, create both parent nodes
2. Create couple relationships: Connect the parents with a marriage/partnership relationship
3. Then add children: Once parents are connected, add children to the couple
4. Add spouses for grown children: If children are married, add their spouses before adding grandchildren

Where do I find app settings?

GenogramApp settings can be found in two places:

• In-app settings: Tap the gear icon ⚙️ in the app (usually in the top navigation or main menu)
• iOS Settings: Go to your device Settings → scroll down to find GenogramApp for system-level permissions

In settings, you can adjust:

• Display preferences (text size, color schemes)
• iCloud sync settings
• Export/import options
• Privacy and data management

How do I export my genograms?

1. Open the genogram you want to export
2. Tap the Share or Export button (usually in the top menu)
3. Choose your export format (PDF, image, or GenogramApp file)
4. If using password protection (Pro feature), enter a password
5. Select where to save or share your file (Files app, email, messaging, etc.)

How do I import a genogram?

1. Make sure you have a GenogramApp file (.genogram or app-specific format)
2. In GenogramApp, tap the Import button on the main screen
3. Navigate to your file in the Files app
4. Select the file to import
5. If the file is password-protected, enter the password
6. The genogram will appear in your library

Note: You can only import files that were exported from GenogramApp. PDF and image exports cannot be re-imported as editable genograms.

Is my data synced across devices?

GenogramApp stores data locally on your device. There is no syncing between devices. However, with the Pro subscription, you can share editable genograms and open them on another device.

For more details about data storage and privacy, see our Privacy Policy.

Can I use GenogramApp offline?

Yes! GenogramApp works completely offline. All your genograms are stored locally on your device, so you don't need an internet connection to:

• Create new genograms
• Edit existing genograms
• View your genogram library
• Export genograms

Internet is only needed for in-app purchases.

How do I delete a genogram?

1. Go to your genogram library (main screen)
2. Find the genogram you want to delete
3. Swipe left on the genogram or long-press to reveal options
4. Tap Delete
5. Confirm deletion

What's the difference between free and Pro features?

GenogramApp offers core functionality for free, with Pro features available via in-app purchase:

Free features include:

• Create unlimited genograms
• Add up to 10 family members and relationships
• Basic editing and customization
• Export to PDF or PNG format.
• Local storage

Pro features include:

• All features of the free version.
• Export editable genogram, to .genogram file format.
• Password-protected exports for client confidentiality (optional)
• Import GenogramApp files